CASTRIES, St Lucia, Thursday May 21, 2015 – The Bay Gardens Beach Resort and Spa, the Bay Gardens Hotel and the Bay Gardens Inn have received the 2015 TripAdvisor Certificate of Excellence award.
Now in its fifth year, the award celebrates excellence in hospitality and is given only to establishments that consistently achieve great traveller reviews on TripAdvisor. Certificate of Excellence winners include accommodations, eateries and attractions located all over the world that have continually delivered a superior customer experience.
The Bay Gardens Beach Resort and Spa and the Bay Gardens Hotel have also been recognised as a TripAdvisor Certificate of Excellence Hall of Fame winner.
The Hall of Fame was created to honour those businesses that have earned a Certificate of Excellence for five consecutive years.
“Winning the TripAdvisor Certificate of Excellence for each property is a true source of pride for the entire team at Bay Gardens Resorts and we’d like to thank all of our past guests who took the time to complete a review on TripAdvisor,” said Sanovnik Destang, Executive Director at Bay Gardens Resorts.
“There is no greater seal of approval than being recognized by one’s customers”.
When selecting Certificate of Excellence winners, TripAdvisor uses a proprietary algorithm to determine the honorees that takes into account the quality and quantity of reviews and opinions submitted by travelers on TripAdvisor over a 12-month period as well as business’s tenure and ranking on the Popularity Index on the site.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.