Cruise line to compensate displaced passengers
BASSETERRE, ST. KITTS, Monday September 5, 2011 – Royal Caribbean International has backed off on its policy that says it won’t compensate passengers for weather events that alter a cruise.
Royal Caribbean drew criticism after 130 people booked to sail on the Serenade of the Seas on August 21 were stranded in San Juan after the ship departed early to avoid Hurricane Irene.
The cruise line is keeping mum on the amount of compensation.
“We are in the process of contacting those guests who were not able to sail with us to inform them of their compensation, and would prefer that the impacted guests learn of the amount directly from the line before it is disclosed publicly,” said spokeswoman Cynthia Martinez.
“We are compensating these passengers,” she added, “because we understand that this was an unusual situation, and we want to provide our guests with another opportunity to sail with Royal Caribbean International in the near future.”
Fifteen passengers who had booked their air through Royal Caribbean were provided hotel accommodations in San Juan on August 21 and 22, along with air transportation to Aruba on August 23, where they boarded the Serenade which also stopped in St. Kitts on the Friday instead of the usual Tuesday.
RCI said these passengers also will be compensated with a future cruise certificate for 30 percent of the cruise fare they paid.