~ Cap Juluca’s General Manager named 2005 Caribbean Hotelier of the Year ~
Miami, Florida (June 2005) – Anguillian hotelier Eustace Guishard, General Manager of the exclusive Cap Juluca Resort in Anguilla, received the highest honors of the Caribbean tourism industry today, when he was presented with the Golden Conch Award, thus becoming the 28th “Caribbean Hotelier of the Year.” Presented by the Caribbean Hotel Association (CHA), and co-sponsored by Yesawich, Pepperdine, Brown & Russell and American Express, the award was conferred at the closing Gala of the Caribbean Hotel Industry Conference (CHIC 2005), held last week at the Hyatt Regency, in Miami.
The 2005 Caribbean Hotelier of the Year joins the ranks of outstanding executives, whose accomplishments and leadership have created a new standard in resort hospitality within the region. In addition to recognizing superior hotel management, CHA also sought to honor a professional who demonstrates commitment to the training and development of staff, to the community, and is an active participant in both national and regional issues affecting Caribbean tourism.
A son of Anguilla, Guishard was educated in hotel management at Cornell University and the Bahamas Hotel College. He began his hospitality industry career in 1977 at the Royal St. Kitts Hotel as the resort’s social director, administrative assistant, and food and beverage manager. In 1982, he returned to his native island of Anguilla as manager of the Cul-de-Sac Hotel, an adjunct to Malliouhana Hotel, where he played a prominent role in staff-training for the main property.
In 1986, Guishard embarked on a career at his current resort, as part of the hotel’s original development team. His leadership skills shined through as he served the resort in a variety of management positions—first as the food and beverage manager and later appointed guest services manager, operations manager, resident manager, and finally general manager in 1998.
Considered by many an innovator in the Caribbean hospitality industry, he has overseen the establishment of several initiatives at Cap Juluca that have positioned the resort among the top hotels, not only in the Caribbean, but in the world.
Guishard was instrumental in the establishment of Cap Juluca’s Villa Housekeeping Program, which empowers the hotel’s housekeepers to assume almost complete responsibility for their villas. He also approved the Adopt-A-Guest program, which provides staff members who do not have direct day-to-day contact with guests, with additional training and incentives to get more involved with the guests.
He plays an essential on-going role in the promotion of Anguillians in the field of culinary arts. Twice each year, Cap Juluca hires several high school graduates to work as apprentices in the resort’s three restaurants, many of whom go on to work as executive chefs in the island’s 80 plus restaurants. Guishard is also a strong supporter of the Anguilla National Culinary Team and has provided immeasurable financial and practical resources to assist them.
He has also dedicated an immense amount of time to overseeing and developing environmental programs at Cap Juluca, which have earned the resort numerous environmental stewardship awards. The resort is currently working towards the renowned Green Globe certification.
As one of the first Anguillians to be named General Manager of a top local resort, he is a strong advocate for moving Anguillians into top management positions within the tourism industry; the resort employs more than 380 people, with native Anguillians in 90% of the resort’s top management positions.
As a member of the Anguilla Hotel and Tourism Association Board of Directors for the past six years, he has committed himself, his staff, and his hotel’s resources to assisting with environmental, educational, and community programs to help preserve the unique qualities that make Anguilla special. They include: Anguilla’s Port Beautification Program; the Adopt-A-School program; the Senior Citizen’s Residence; the island-wide beach clean-up program; and the Camp Be Aware environmental program. The hotel also sponsors scholarships and is the leading contributor to the Dollar-A-Day Tourism Marketing Fund, having contributed more than $50,000.00 to the fund to date.
The hotel’s recognition as one of the most beautiful places in the Caribbean recently led its selection as the destination resort for a wedding contest held by NBC’s Today Show, which was broadcast live from Cap Juluca across America.
Guishard is well respected within the community and is looked upon as a role model for many young Anguillians aspiring to the top echelons of Anguilla’s, and the world’s, tourism.