Homestay Giving Hotels A Run For Their Money

roseanne-myers-bhta

Chairman of the Barbados Hotel and Tourism Association Roseanne Myers says families opening their homes to visitors are outperforming traditional accommodation as far as customer satisfaction is concerned. (Photo credit: Barbados Today)


BRIDGETOWN, Barbados, Friday September 23, 2016
– The homestay industry is not only growing rapidly in Barbados, but it is also outperforming the traditional hotel sector in customer satisfaction.

Recent statistics from one sharing economy website had shown that Barbadian families hosted over 13,000 visitors in their homes last year.

“This is an interesting development and one our BHTA partners can learn from as there are many areas where the level of satisfaction for their stay bettered a stay in the traditional sectors,” said Chairman of the Barbados Hotel and Tourism Association (BHTA) Roseanne Myers.

And she urged traditional hoteliers to view these emerging sectors such as Airbnb as catalysts to raise the standard of their service.

“Even though they are not new concepts, it does provide added motivation to get things done in specific areas . . . . Every day we need to look for ideas that challenge our thinking and disruptive strategies that challenge the way we do business,” Myers said.

Her sentiment was endorsed by Chief Executive Officer Sue Springer, who called for regularization of the industry to protect Barbados’ reputation and remove discrepancies between tourist arrivals and occupancy.

“The latest report shows that the average occupancy this year has decreased by 1.1 per cent while arrivals have increased by 1.7 per cent. This difference may be accounted for in the shared economy,” she explained.

At the State of the Tourism Industry Conference held here last week, the new chairman of the Caribbean Tourism Organization Obie Wilchcombe reported that while arrivals across the Caribbean were up, hotel occupancy was down, attributing the inconsistency to homestay programmes. (Adapted from Barbados Today)

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